Refund policy

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@builtformove.com with your order number and reason for return. If your return is accepted, we’ll provide the appropriate return instructions and address.

Items sent back to us without prior return authorization will not be accepted.

$25 Return & Exchange Processing Fee

A $25 USD administrative processing fee applies to all customer-initiated returns and exchanges that are not caused by an error on our part.

This includes, but is not limited to: shoes that feel too small, tight, large, or loose; incorrect sizes selected by the customer during checkout; differences in individual foot shape, fit, comfort, or sizing expectations; requests to exchange for another size, color, or model; and changes of mind or personal preferences after receiving the order.

If the product delivered matches the size, model, and color selected at checkout, returns or exchanges due to fit, sizing, or personal preference are subject to the $25 processing fee.

For returns, the $25 fee will be deducted from the approved refund amount.

For exchanges, the $25 fee must be paid before the replacement order is processed.

Customers are also responsible for return shipping costs when the return or exchange is not caused by our error.

The fee does not apply to defective, damaged, or incorrectly shipped items.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong product, so that we can evaluate the issue and provide an appropriate resolution.

Exceptions / Non-Returnable Items

We cannot accept returns of products that have been worn, used, damaged by the customer, or returned without their original packaging and tags, except as required by applicable law.

Custom-made or personalized products, gift cards, and sale items are non-returnable, subject to applicable consumer rights.

Please contact us if you have questions about the eligibility of your item.

Exchanges

Customers requesting an exchange for a different size, color, or model must first contact our support team for authorization.

The original item must be returned and inspected before a replacement order can be processed.

A $25 USD processing fee applies to customer-initiated exchanges, including exchanges due to sizing or fit preferences.

Return shipping costs are the responsibility of the customer in these cases.

Replacement items are subject to availability. Any applicable price difference will be communicated before the exchange is finalized.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days, subject to any mandatory legal refund deadlines.

For eligible customer-initiated returns, the $25 USD processing fee will be deducted from the refund amount.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@builtformove.com.

For any questions about returns or exchanges, contact us at info@builtformove.com.